ITIL can be challenging when you implement it within an organization but once you are successful instituting ITIL how much is enough? Some senior management officials feel ITIL is too complex and some IT professionals tend to feel ITIL is unnecessary since they possess the skills to employ an ITIL infrastructure on their own.
ITIL (Information Technology Infrastructure Library) is
There is an old adage in business success that says, “You cannot manage what you fail to measure.” This is a valid point when it comes to focusing on a set of metrics that provide the best solutions in IT service delivery. The type of metrics which are used will depend upon the needs of the enterprise. However there are key metrics which should be used across the board regardless of business objectives.
Usually we speak about various technologies or new trends in the IT industry. We have shied away from speaking too much about our core business operation in the interest of not being shameless self promoters. However, throughout the years we have developed a lot of great service offerings, and we feel that we have identified many best practices in the Managed Service Provider (MSP) space.
Here are the 8 Most Important things that we believe you should evaluate in your existing service provider, or what you need to consider if you are going through the process of selecting who will provide outsourced IT services to your small or medium business:
On Saturday, April 3rd, 2010, Apple finally released to the general public their newest piece of technology to sprout from the mind of Steve Jobs – the iPad, a table computer. While tablet computers aren’t a new concept, they’ve flown under the radar of many users and haven’t taken off as other mobile technology, such as netbooks, has. However, with Apple and a host of other major manufacturers introducing tablets to a wider market, we may be on the verge of entering the next phase of mobile computing.
Keeping this in mind, let’s take a deeper look at tablet computers – what they are, what they do, and where you can get them. We’ll also look at some of the other mobile computing options available to you and help you decide what machine is the best option for your needs
The New Year is traditionally the time to take stock in what has been accomplished in the previous year, and lay plans for the year ahead. It’s also a time for resolutions, and we know how hard it can be to find resolutions for the upcoming year. So, we decided to use this month’s Tech Brief to help jump start some ideas for the next year by presenting our IT New Year’s Resolution List. Hopefully these will make you at least consider some timely “resolutions” for