When most people think of great customer service experiences from a help desk, they think about the way they were treated by the engineer on the other end of the phone. As engineers, we have the privilege of being on both ends of the call on a regular basis; on the receiving end when we field calls from our clients and on the customer side when we engage vendor technical support.
The most important thing that we’ve learned is that when working with a technical support representative over the phone, they have the same goals we do – to get your problem solved.
More
“Your server is out of warranty…”
“Your server is older than dirt…”
“You need to replace this TODAY!!!”
We have all had these conversations with clients. Unfortunately, we have all been ignored at least a couple of times only to see a massive failure resulting in a costly and time-consuming replacement. Over the past 2-3 years as the economy plummeted, just about every business out there had to take extreme measures to cut spending. Companies have reduced their IT budgets and been forced to “Band-Aid” their existing infrastructures in order to keep their business afloat. It is essentially gambling, but it was the only option they had in the failing economy. What should you do?
More
This day and age, staying on top of current technology can be a daunting task. Tight schedules, spending time with family, and much needed relaxation can all contribute to not having enough time to indulge in new technologies. Luckily for busy folks, there is a way to stay on top of technology news during your commute to and from work – Technology-based Podcasts.
More
On a quarterly basis, we see a significant spike in the number of hours spent on spyware cleanups. It’s one of those sad but true facts that as a managed service provider we simply must deal with. This certainly is not a part of our business that is a pleasant topic for us, but inevitably we dive and tackle what the newest variant is. It’s a pain point for our clients and, more than you would believe, for our engineers.
From an application standpoint, we do everything we can to reduce our clients’ vulnerability. This includes pressing our vendors for improvements and finding additional solutions. However, there is one sure-fire method to decreasing these incidents….
More
RSS or Real Simple Syndication is a format used to deliver regularly changing website content. It’s most commonly used by news organizations or other online publishers to distribute new content to interested. By subscribing to the Thrive Networks RSS Feed, we will automatically send you new blog articles as they are posted.
Already Using An Existing RSS Reader?
If you already have a preferred RSS Reader that you are using, click here to add our blog to your existing list of feeds or go directly to: http://feeds.feedburner.com/thrivenetworks/blog
New to RSS? There are Several Simple Ways to Subscribe
More
Wondering what you can do to improve the performance and longevity of your computer? Jim Lippie, President of Thrive Networks, was one of several industry experts asked to contribute to a SecondAct.com Technology article, “Keep Your Computer in Tip-Top Shape”. This article written by Diana McCabe explores 10 easy ways to help keep your computer running smoothly and safely.
Jim Lippie suggests the following:
More
Staples Network Services’ Senior Network Engineer, Eric Thompson, was selected as a featured contributor for PC World magazine’s ‘Tech Audit’ series. The ‘Tech Audit’ series provides hands-on technology expertise from some of America’s top IT professionals. Each week, PC World showcases serious tech makeovers performed by independent IT companies for actual businesses.
In the June 2010 edition, Eric Thompson outlines how he
More
Usually we speak about various technologies or new trends in the IT industry. We have shied away from speaking too much about our core business operation in the interest of not being shameless self promoters. However, throughout the years we have developed a lot of great service offerings, and we feel that we have identified many best practices in the Managed Service Provider (MSP) space.
Here are the 8 Most Important things that we believe you should evaluate in your existing service provider, or what you need to consider if you are going through the process of selecting who will provide outsourced IT services to your small or medium business:
More
On Saturday, April 3rd, 2010, Apple finally released to the general public their newest piece of technology to sprout from the mind of Steve Jobs – the iPad, a table computer. While tablet computers aren’t a new concept, they’ve flown under the radar of many users and haven’t taken off as other mobile technology, such as netbooks, has. However, with Apple and a host of other major manufacturers introducing tablets to a wider market, we may be on the verge of entering the next phase of mobile computing.
Keeping this in mind, let’s take a deeper look at tablet computers – what they are, what they do, and where you can get them. We’ll also look at some of the other mobile computing options available to you and help you decide what machine is the best option for your needs
More
The New Year is traditionally the time to take stock in what has been accomplished in the previous year, and lay plans for the year ahead. It’s also a time for resolutions, and we know how hard it can be to find resolutions for the upcoming year. So, we decided to use this month’s Tech Brief to help jump start some ideas for the next year by presenting our IT New Year’s Resolution List. Hopefully these will make you at least consider some timely “resolutions” for
More
Page 11 of 11« First«...7891011
